Privacy Policy

Introduction

Welcome to ApexSpaces's Privacy Policy. We are committed to protecting the confidentiality of our clients' personal information and booking data. This policy explains how we handle your information when you rent our conference rooms, use our website, or interact with our booking system.

Information We Collect

We may collect and process:

• Client contact details and account information (e.g., name, email, phone number, company name)
• Booking history and rooms or services you have viewed
• Payment information for your bookings (processed via secure payment gateways)
• Meeting details such as date, time, and specific amenities requested (e.g., AV equipment, catering)
• Technical data such as your IP address, browser type, and device information
• Website usage analytics collected through cookies
• Testimonials and client service feedback

How We Use Your Information

Your data enables us to:

• Process your room bookings, manage payments, and confirm your event
• Provide personalized room or additional service recommendations
• Manage your booking details, including rescheduling and cancellations
• Improve our meeting rooms, services, and website functionality
• Send you booking confirmations, reminders, new service announcements, and promotions
• Offer dedicated client support and resolve inquiries
• Comply with legal and tax regulations in India

Data Security

We implement robust security measures including encrypted storage for client data, secure payment processing through trusted gateways, and restricted internal access to sensitive information. All client records and booking data are protected for confidentiality.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, scheduling software, cloud hosting services) under strict confidentiality agreements. We never sell client data. Aggregated, anonymized booking data may be used for market research and service improvement.

Your Rights

As an ApexSpaces client, you can:

• Request access to your personal data and booking history
• Update your personal and payment information
• Opt-out of promotional marketing communications at any time
• Request the deletion of your account data, subject to legal and transactional record-keeping requirements
• Manage your testimonial submissions
• Receive essential booking-related communications even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to clients via email or prominent website notifications. The effective date will be updated at the top of this document. Continued use of our website and services constitutes acceptance of these updated terms.